RETURN POLICY



Cancellation
 

We accept cancellations before the product is shipped or produced. If you need to cancel the order after placing the order, please contact our customer service email at nellowesword@outlook.com. Please be sure to contact us within 24 hours to cancel the order. After the order is cancelled, you will receive a full refund. If the product has been shipped, we will not be able to cancel the order.

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Returns (if applicable)

We accept returns. Customers have the right to return goods within 30 days of receipt. Returned items must be unused, in their original condition, and in their original packaging. Please provide a receipt or proof of purchase when returning the item. Do not send the item back to the manufacturer.

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Refunds (if applicable)

Once we receive and review your return, we will email you a receipt notification within 1-2 business days. We will also notify you if your refund has been approved. If approved, we will process your refund and automatically refund the amount to your credit card or your original payment method within 3-5 business days.
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Late or missing refunds (if applicable)

If you have not received the refund, please check your bank account again. It usually takes 3-5 working days for the refund to arrive. If you have completed all the operations but still have not received the refund, please contact us by sending an email to nellowesword@outlook.com.

Please contact our Customer service at nellowesword@outlook.com to get the return address.

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